A. Incidents plans – Customers will not be refunded any amount what they have paid once there problem is resolved. If customer has any issue which is not resolved he has to write us on info@telisgiver.de before the expiry date mentioned in his plan. If customer does not write us before this date then we believe that his/her issue has been resolved and no refund will be provided to customer after this date. B. Monthly Support, 3 Month support, 6 Month Support and Annual Support Plans – A Full REFUND will be issued if Telis Giver has not been able to resolve even a single issue for you within the first 15 Days of your subscription Plan. If Telis Giver resolves one or more issues and customer confirms it in his/her feedback email , then charges for the Support Fee and Cost of the License fee if applicable will not be refundable in any case. If Telis Giver has been able to resolve one or more issue after 15 Days of subscription and customer still wants to cancel the subscription per incident will be deducted from the total cost in addition to Setup fee and software license cost. Not with standing this Telis Giver may, at its sole discretion and on a case to case basis, agree to a refund of Support Plan charges after deducting Setup Fee and cost of paid Anti-virus and any other paid software which has been provided free of cost with any subscription plan. C. Products – Customer agrees that he will not be provided any refund once the software/Antivirus/product has been delivered to him in email and has been installed in his computer/Laptop. D. Change of Mind – There is no refund for the change of mind for Incident Support Plans. E. All refund request should come in writing to info@telisgiver.de F. Once customer replies our payment authorization email with “I authorise Telis Giver ” in her email or Electronic Signed Document reply, he/she is bound with our refund policy. Customer will be eligible for refund when any of the following criterions are met for all incident based plans: I. The problem is out of scope of the specific plan. II. Customers have all the pre-requisites which were required to resolve the issue and problem was not resolved till the time account was active. III. Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by Telis Giver. IV. The refund will be processed only after getting a written request by the customer on the email id info@telisgiver.de along with the reason for refund *In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to Telis Giver.